Last year, Best Buy made a bunch of their customers angry when they were unable to fill the orders taken on Black Friday and Cyber Monday due to a lack of inventory. The company then failed to make its customers aware of this until just days before Christmas. Needless to say, Best Buy’s customer-service practices have not been held in very high regard ever since.
In an attempt to go toe-to-toe with retail giant Amazon, Best Buy has announced plans to implement a new price-matching system to combat the ever-growing trend of online shopping.
Roger Kline may have saved the day when a thief tried to make good with over $1,600 in merchandise, but his instinct to tackle the sticky-fingered customer didn't save his job. In fact, it got him fired.