Dasher Diary: Why Sealed Bags are a Driver’s Biggest Nightmare

Sometimes, there are things that happen while you are out delivering in Amarillo that make you scratch your head. These things that somehow end up being your fault when there is absolutely no way it could be the driver's fault.

That is what happened recently, and when it was all said and done, I walked away with a contract violation. Now, in the grand scheme of things, that is no big deal unless I collect violations all the time. After so many your account will be deactivated.
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I think I have only had one other. Any time I get one, it makes me mad because I like a perfectly clean record. I can dispute the violation, and I did. They are now reviewing it, and I will probably have it drop off after 100 deliveries, long before they get it reviewed. It's just frustrating to see it pop up every time I open up the app.

The Sealed Bag Dilemma: Why Drivers Can't Check Orders

I recently picked up an order from Chipotle and delivered it to the customer. Like always, I took a photo of the receipt that shows I picked up the correct order. What ends up being in the bag, I have no idea, because I can't open a sealed bag.

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After I dropped off the order, I received a message from the customer saying her order was wrong. I directed her on what to do next.

She contacted DoorDash, and they fixed it on her end, but what happened next was me receiving the contract violation.

The Ironic 5-Star Violation: A Customer’s Perspective

I disputed the violation and am still waiting for a resolution. The best part was chatting with the customer about the violation. She knew the mess up was not on my end.

Maintaining a Clean Record: The Pressure on Amarillo Dashers

I got a contract violation, but I also got a 5-star rating. Which do you think means more to me? The funny thing is, if DoorDash goes back and reads my messages, they will see that the violation was not my fault and the customer was happy. At the end of the day, that is all that matters to me.