Xcel Energy has taken a stand to help customers who are behind in payments or who simply can’t pay their energy bill at the moment with multiple new ways to alleviate financial stress and keep the lights on.

Customers who are out of work due to the pandemic have more options available on an individual basis. To speak with a customer representative about creating a staggered payment plan  call 800-895-4999.

AFP via Getty Images
AFP via Getty Images

In an XCEL Energy press release:

“The pandemic and economic downturn have presented some hard choices for many families in our communities in the past several months, but electricity is one thing we don’t want to do without,” said Brad Baldridge, Xcel Energy director for Customer and Community Relations in Texas and New Mexico. “We are reminding our customers that we’re not only flexible in how we take payment but are also glad to discuss ways to help customers lower their bills and make those bills more manageable."

Xcel will also offer such services as helping customers reduce their electrical use by converting to LED lighting and offers with a retail partner reduced pricing on bulbs. Xcel Energy also offers in home services that show air and heat loss and how to remedy those situations.

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